FAQ

https://www.jet-air.co.za/aircon-sizes.html

Although we do not sell directly to the public, authorised dealers can be found here

In a normal domestic situation once every season is adequate. In a commercial situation, once every month.

Once every 6 months is the minimum service frequency required, and more may be required if used in a dusty environment

Warranty Information

This should be determined by an authorised technician or installer after visiting your home or workplace. Apart from the difference in features, capacity range and the location of the installation, heating works more efficiently with a floor standing unit. This is because the air is thrown out closer to floor level.

Yes , it does help with humidity if properly maintained your humidity should be between 40 to 60%

Inverter units are used for energy saving purposes.

• Aircon needs to be serviced according to the Warranty terms.
• Galvanizing units will also extend the lifespan.

• If the cost of the Aircon repair exceed a new purchase
• Your Aircon has a lifespan of about 10 years , when it starts giving a problem there could be no parts available anymore as that range has been discontinued.
• The older your unit becomes the less energy efficient it gets , so your cost of electricity will be higher than the cost of purchase.

• Inverters are more energy efficient as the compressor adjusts the speed based on the demand of the system, and Non-Inverter is Standard.
• With South Africa introducing an EER standard whereby units need to maintain a certain EER(Energy Efficiency Ration) so all units will be more power efficient than the previous ranges.

JASA Smart Home Head Office JHB - 7:00 to 17:00

All Mid Wall split air conditioners have Auto Restart, which means they will turn back on and start cooling at the same settings after a power outage.

We do not cover electrical damages but for your benefit a surge protector would be advised.

ONLY accredited Jet-Air Installers , which all installers supporting Jet-Air have their own Accredited Installers Certificate. Please refer to the T&Cs

No, JASA – Jet-Air South Africa are Distributors of Air conditioners and they are installed by accredited installers

Warranty Information

There are some sounds that the aircon makes on a regular basis, which may include humming of compressor , air flowing and water filtering. It should however never be louder than voice volume.

If the area is smaller than the Aircon size (Btu) that is needed.

There will be a silverplate with details and white sticker with the serial number on the side of the Aircon unit.

• EER (Energy Efficiency Rating)
  • Measures the Efficiency
  • A Higher number means the Aircon is more energy efficient
• SEER ( Seasonal Energy Efficiency Rating )
  • Measures the cooling Effeciency
  • A Higher SEER Rating means the unit is more Efficient.
• HSPF (Heating Seasonal Performance Factor )
  • It measures the efficiency of the Heatpump.
  • A higher number means more efficiency

It is normally caused by a lack of gas or lack of air flow

1. Always refer to your manual.
2. Call the Jet-Air Technical Department for assistance.

1. There might be a lack of gas.
2. Your indoor unit needs to be cleaned.
3. Your aircon needs a service